Support
We welcome all questions and strive to provide effective customer solutions.
Please refer to the Common Questions and Answers below to find possible answers to your questions.
Our chat support lets you exchange written messages with an experienced consultant
to get real-time answers to your questions.
Common Questions and Answers
General Questions
Is it possible to combine my own music with SHARM?
Yes. You can use SHARM's mixer tracks to combine built-in sounds with your external sound files.
Can I record my own scripts instead of using the recorded voice that comes with the program?
Yes. You can record your own scripts and suggestions.
What should be the balance between the brainwave entrainment and the other sounds in my session?
The brainwave entrainment sound level should be just above the background sound level. Brainwave entrainment sound technology is not meant to be subliminal. The volume should be low, but you should be able to hear it.
Can I make subliminal CDs?
Yes. Producing subliminal recordings is easy. You can record a soundtrack and set its volume as low as you wish. Use the volume slider to set the volume to a fixed level. You can also use the volume graph to change the volume during the session.
Are languages other than English supported by the program?
The pre-recorded voice libraries are in English.
However, you can record suggestions and scripts in any language
and mix them into your sessions.
Download, Installation and Activation
Do I need to activate my SHARM license?
Yes. When you run the full version of SHARM software for the first time,
SHARM will ask you to enter your license key to activate it.
Copy and paste the license key provided by email.
The process is completely automated and takes only a few seconds.
If you have any questions, please contact us.
Is it possible to install SHARM on two computers?
The SHARM license should be used by one person on one computer.
If you want to purchase a second license for your second computer,
please
contact us
to receive a discount coupon code.
We offer 50% discount for SHARM Studio second license and 45% for SHARM Pro second license.
Can I use SHARM on a computer not connected to the Internet?
Immediately after you purchase SHARM, you'll receive a link to the setup program of the full version of the software.
You can copy the setup program to your target computer and run the setup there to install SHARM.
You should install and activate SHARM only on your final target computer.
Can I re-install SHARM if I have a problem with my computer?
Yes. You can re-install SHARM software on your computer,
if it is the computer you originally used to activate your SHARM license.
Please contact us to reset your license key.
My old computer where I activated SHARM doesn't work anymore. Can I install SHARM on my new computer?
Please contact us to re-activate your license on the new computer.
After the re-activation of your SHARM license key on your new computer,
you will no longer be able to use SHARM on your old computer.
Do I need to register my SHARM software?
You do not need to register SHARM. You will receive a download link immediately after your order has been completed and confirmed.
Commercial Use and Copyrights
Do I need permission or a special license to sell CDs that I create using SHARM to my clients?
The SHARM Pro and SHARM Studio licenses include commercial use of the generated sound files.
Therefore, you can use SHARM Pro and SHARM Studio to produce audio session
files and CDs for sale or any other commercial purposes.
The SHARM Pioneer license is for personal use only.
Can I sell the audio sound files or CDs that I produce with SHARM to the general public?
The commercial license of SHARM Pro and SHARM Studio applies to commercial uses,
including selling to the general public.
Please note that you cannot resell the ambient music libraries or the nature sound libraries "as-is", but they need to be included in audiotracks that you created with the SHARM software.
The SHARM Pioneer license is for personal use only.
Are there any royalty fees associated with producing or selling any of the built-in recorded voice, music or nature sound libraries?
There are no hidden fees or royalties associated with the SHARM commercial license. You can use the sound files you have created with SHARM Pro or SHARM Studio for commercial purposes.
Other Questions
Which paying methods can I use to order SHARM?
The share-it! system accepts many paying methods,
including all major credit cards, direct deposit, wire transfer, orders by phone and more.
Learn more about share-it! and acceptable payment options on our
Buy page.
How can I learn to use SHARM?
Please watch the
video tutorials
to quickly learn how to use SHARM.
You can download the
Trial Software
and read the Help section of the SHARM software
to get familiar with various SHARM functions.
I'm a professional therapist and don’t know much about computers. Will I be able to learn and use SHARM?
Yes. Most of our customers are professional therapists who are not computer experts.
You can learn to use the software and start creating your own therapy audio sessions very quickly.
Please watch the
video tutorials
and read the Help section of the SHARM software to get started.
Can I use SHARM with regular stereo speakers instead of headphones?
Yes. You can use SHARM with your speakers. Your speakers should be positioned correctly to get the right stereophonic effect.
However, it may be easier to get high-quality sound and better stereophonic effect with good headphones.
If you use the live recording option with speakers instead of headphones, set the live recording playback option in the Options window to "don't use voice playback", to avoid high-pitched sounds ("feedback-loop").
How do I create my own CD?
Creating your own CDs is easy.
Simply select a session or create your own
and press the Export button in the top toolbar to create a sound file.
SHARM enables you to directly burn the exported sound file
fto an audio-CD once the export process is complete (Pro and Studio editions).
I exported the session into an MP3 sound file and copied it to a CD,
but the CD won't play on a CD player.
You should burn an audio-CD, not a data-CD.
Only audio-CDs can be played on CD players.
Use the SHARM direct-burn option to create audio-CDs.
I get an error message when pressing the recorder button. What's wrong?
Most likely, you need to tell SHARM which microphone to use. Please use the Options window to select the microphone. Alternatively, there may be a hardware connection problem between the microphone and your computer.
Can I create my own background music in addition to the music libraries?
Yes. Use the Ambient Music Creation Tool to create your own pure ambient music
(Studio edition).
Can I create a panning effect?
Yes. Use the Stereo property below the Volume property.
You can control the stereo position of any sound during the session.
The easiest way to create a rhythmic panning effect is by using the Bilateral Sound option.
Please refer to the Help section of the SHARM software.
Can I put different recorded suggestions in the left and right stereo space?
Yes. Draw two Voice segments, one above the other, to be played simultaneously.
Set the stereo position of each segment with the segment stereo property to the left and to the right.
Please refer to the "Dual Induction" session in the software.
Do you have any recommendations with regard to what microphone to buy?
Any microphone that works with your computer should work with SHARM. Good microphones are not expensive, but we recommend that you invest at least $50 if you plan on using SHARM professionally.
Is SHARM compatible with Mac computers?
If you have Windows installed on your Mac computer, you can run SHARM.
If you have Mac OS installed,
please refer to the
Download page
to learn how to run SHARM on a Mac computer with Mac OS.
Why can't I find the built-in sessions or the music sound files?
This issue may appear if you are not accessing the correct folder. Change the current folder to the correct folder and go up one or two levels in the folder hierarchy. You should find the built-in files intact in the correct folder.
How did you record the voices in SHARM?
The built-in male and female voices in SHARM were recorded by professional voice talents with a hypnotherapy background.